![]() There are multiple Bluetooth mice connected to the same PC.Ĭause Mouse stops responding during normal usage or after wake from sleepĬan occur when the Bluetooth host fails to reconnect with the mouse. The PC goes to sleep, and a key press or the power button is used to wake from sleep. This can happen during normal usage or when one of these specific scenarios occurs: It still looks like I need to get a different mouse.When you use a Microsoft Bluetooth mouse, it may stop responding. The issue persists (although the wakeup time seems to be less, about 2 seconds instead of 4). Under 'Human Interface Devices' there are two items, 'Bluetooth HD Device' and 'Bluetooth Low Energy GATT compliant HID device,' that have a power management tab in which I unchecked the 'Allow the computer to turn off this device to save power' checkboxes. You didn't mention these, but I found two additional places in Device Manager. But both Windows Update and HP Support Assistant offer no new updates. Since these are "6.0 or higher" this means your instructions to update my radio driver apply. The HCI and LMP versions are both 8.4352. ![]() I think this is becuase I had already unchecked it when doing my own troubleshooting before posting in this forum. In the second list of steps 1-4, there was no check in the "Allow the computer to turn off this device to save power" checkbox. Nevertheless, I performed your steps 1-8. Sounds like the problem is with the mouse, not the HP laptop. I tried connecting the Microsoft Bluetooth Mouse 3600 to a desktop computer I have here. I tried connecting a Bluetooth keyboard temporarily to the laptop as a test. Thank you for responding to my forum message. Click on Update and Security.įeel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,įollowed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, Windows 10: Select Start, and choose Settings. You can also uncheck the box next to the Allow the computer to turn off this device to save power option in the Device Manager, as listed above. ![]() If there is no update available, check with the manufacturer of your PC using their support site. If these versions are 6.0 or higher, then update to the latest radio driver available by checking Windows Update. Then, On the Advanced tab for the Properties of your Bluetooth radio, check the HCI and LMP versions.
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